| Job role notes | Salary: £25,453 per annum pro rata
Hours: 26 hours per week (see rota - https://activelutonhr.my.salesforce.com/sfc/p/8d000002bnC3/a/Pz00000E89in/74SQg_3Qe8SJIIJqLjr0BscSZhaLuUnz3Qd4v279yT0)
Location: Luton Central Library (working across Active Luton sites and in the community)
About the role
As a Library Support Assistant & Driver, you’ll be at the heart of delivering our library and outreach services to the community. You’ll transport and deliver library stock and resources, engage with customers both in library buildings and at community locations, and play a key role in promoting the library and wider Active Luton offer. You’ll also support a wide range of activities and events for all ages, helping make the library an inclusive and welcoming place for everyone.
What you’ll be doing
• Delivering library stock and information to various locations, including customers’ homes, ensuring safety and excellent customer care.
• Engaging with customers in a friendly and proactive manner, assisting with tasks such as joining the library, answering queries, and using digital services.
• Supporting and delivering activities and events for children and adults in both library and outreach settings.
• Carrying out administrative and stock-related tasks, including data input, stock auditing, and maintaining tidy, organised spaces.
• Driving library vehicles safely, completing basic maintenance checks, and ensuring they are clean and ready for use.
• Assisting with cash handling, operating registers, and maintaining accurate transaction records.
• Promoting library services and wider Active Luton activities, mentoring volunteers, and signposting to other local services.
• Ensuring all operations comply with health and safety standards, policies, and procedures.
What we’re looking for
We’re looking for someone who:
• Has experience in a customer-focused role.
• Can engage confidently with people of all ages and backgrounds.
• Is self-motivated, organised, and able to work both independently and as part of a team.
• Can adapt to a busy and varied working environment.
• Is willing to work flexibly, including some outreach and occasional cover in other library sites.
Skills
Essential:
• Able to deal politely and tactfully with a wide range of people, face to face, over the telephone, and via written communication.
• Able to use basic word processing, email, and other computer applications.
• Able to converse fluently and accurately in English with members of the public, providing effective help and advice.
• Full and clean UK driving licence.
• Able to handle and move library stock daily with appropriate aids and stand for long periods.
• Able to work across Active Luton sites when needed to support other teams.
• Able to lone work for lengthy periods and has a willingness to work flexibly to meet the needs of the service.
Desirable:
• Experience working in a library environment.
• Experience delivering or supporting activities for adults and children.
• Knowledge of health and safety, including safeguarding.
• First Aid qualification (or willingness to gain one).
What we offer
• Free swimming and heavily discounted gym membership
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme
• Opportunities for training and development within library and outreach services
Closing Date: 31/08/2025
We reserve the right to close this advertisement early if we receive a high volume of suitable applicants. |
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| Disability confident employer | Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.
Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.
Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.
As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.
*Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognised worldwide by employees and employers alike and is the global benchmark for identifying and recognising outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. |
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