Job description
| Job description and person specification | https://activelutonhr.my.salesforce.com/sfc/p/8... |
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| Skills required | Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life. |
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| Job role notes | Salary: £24,309 per annum pro rata
Hours: Average of 14.5 hours per week (please see 2-week rota- https://activelutonhr.my.salesforce.com/sfc/p/8d000002bnC3/a/Pz00000EGu1N/gaoc2MhEN0ivzhM2B3nJog20G5W.e05d3D7zFp9R6.E)
Location: Inspire Luton Sports Village
Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.
About the role
We’re looking for a friendly and professional Customer Service Advisor to be the first point of contact at our centres. You’ll welcome visitors, handle enquiries, process bookings and memberships, and ensure our reception area runs smoothly. This role is vital in helping us provide an excellent experience to the thousands of people who use our centres each year.
What you’ll be doing
• Greeting members of the public, answering telephone enquiries and providing advice and information.
• Handling bookings, memberships and sales enquiries, including conducting tours and inductions.
• Operating reception systems including cash registers, ticketing machines and computerised booking systems.
• Accurately processing payments, maintaining security and ensuring audit trails for cash and stock.
• Carrying out administration tasks to support the centre’s operation.
• Assisting with small equipment set-up and maintaining a clean and welcoming reception area.
What we’re looking for
• A people-focused team player with great communication skills.
• Someone who can work accurately with cash and administration tasks.
• A friendly, approachable individual who can provide excellent customer care.
• Flexibility.
• Physically able to assist with small equipment set-up.
Skills
Essential:
• Experience of working face to face with a large number of clients, ideally in a reception or customer service role.
• Clerical and administrative experience.
• Ability to deal tactfully with a wide range of people and enquiries.
• Confident in handling cash and recording stock and payments accurately.
• Knowledge of Windows-based computer systems.
• Understanding of equality, diversity and inclusion.
• Fluent and clear spoken English.
Desirable:
• Experience operating telephone systems.
• Knowledge of Management Information Systems.
• Formal administrative training or qualifications.
What we offer
• Free swimming and heavily discounted gym membership
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme
• Opportunities for training, development and career progression
Closing Date: 05/09/2025
We reserve the right to close this advertisement early if we receive a high volume of suitable applicants. |
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| DBS | Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service. |
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| Disability confident employer | Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.
Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.
Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.
As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.
*Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognised worldwide by employees and employers alike and is the global benchmark for identifying and recognising outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. |
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