Job description
| Job description and person specification | https://activelutonhr.my.salesforce.com/sfc/p/8... |
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| Skills required | Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life. |
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| Job role notes | Salary: £24,309 per annum pro rata
Hours: Part Time - 15 hours per week
Location: Lewsey Sports Park
Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education, and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.
About the role
As a Customer Service Advisor, your main role will be co-ordinating the external and internal bookings at Lewsey Sports Park & Pool. You will also be playing a vital role in delivering excellent service across our centres. Based at Lewsey Sports Park, you’ll assist the Operations team in handling enquiries, taking payments, supporting membership sales, and helping to ensure that every visitor has a positive experience. This front-line role is perfect for someone who thrives in a busy, people-focused environment and enjoys working as part of a dynamic team.
What you’ll be doing
• Welcoming and assisting members of the public at the reception desk and over the phone
• Processing bookings, sales, and memberships using computerised systems
• Handling cash, card payments, and maintaining accurate financial records
• Delivering tours and supporting prospective members to join our centres
• Supporting administrative tasks and responding to email enquiries
• Keeping the reception area clean and well-presented
• Occasionally assisting with light equipment setup and movement
What we’re looking for
We’re looking for someone with strong customer service skills and a positive, approachable attitude. You’ll need to be confident using computer systems, handling payments, and communicating clearly with a wide range of people. If you are reliable, detail-focused, and enjoy helping others, we’d love to hear from you.
Skills
Essential:
• Experience in a face-to-face customer service or reception role
• Basic clerical or administrative experience
• Ability to handle enquiries politely and professionally
• Good numerical skills (adding, subtracting, recording payments)
• Comfortable using Windows-based computer systems
• Fluent and effective spoken English
• Understanding of the impact of discrimination on service delivery
• Physically able to assist with light equipment movement
• Flexibility to occasionally work at other sites
What we offer
• Free swimming and heavily discounted gym membership
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme
• Ongoing training and development opportunities
• The chance to make a meaningful impact in the local community
Rota:
Varied shift patterns, including evenings and weekends. Flexibility is essential.
How to apply
Please send your current CV and a covering letter explaining how you meet the essential requirements to: https://activelutonhr.my.site.com/xcdrecruit__Site_ExternalPositionDetails?id=a1zPz00000A6wRl
Closing Date: 24/10/2025
We reserve the right to close this advertisement early if we receive a high volume of suitable applicants. |
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| DBS | Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service. |
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| Disability confident employer | Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.
Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.
As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply. |
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