Job description
| Job description and person specification | https://activelutonhr.my.salesforce.com/sfc/p/8... |
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| Skills required | Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life. |
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| Job role notes | Salary: £25,949 per annum pro rata
Hours: 19.25 hours per week – 2-week rota
Location: Lewsey Sports Park and Pool
Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.
About the role
We’re looking for a friendly and professional Customer Service Advisor to be the first point of contact at our centres. You’ll welcome visitors, handle enquiries, process bookings and memberships, and ensure our reception area runs smoothly. This role is vital in helping us provide an excellent experience to the thousands of people who use our centres each year.
What you’ll be doing
• Greeting members of the public, answering telephone enquiries and providing advice and information.
• Handling bookings, memberships and sales enquiries, including conducting tours and inductions.
• Operating reception systems including cash registers, ticketing machines and computerised booking systems.
• Accurately processing payments, maintaining security and ensuring audit trails for cash and stock.
• Carrying out administration tasks to support the centre’s operation.
• Assisting with small equipment set-up and maintaining a clean and welcoming reception area.
Skills
Desirable:
• Experience of working face to face with a large number of clients, ideally in a reception or customer service role.
• Clerical and administrative experience.
• Ability to deal tactfully with a wide range of people and enquiries.
• Confident in handling cash and recording stock and payments accurately.
• Knowledge of Windows-based computer systems.
• Understanding of equality, diversity and inclusion.
What we offer
• Free swimming and heavily discounted gym membership
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme
• Opportunities for training, development and career progression
Rota
https://activelutonhr.my.salesforce.com/sfc/p/8d000002bnC3/a/Pz00000JqmYf/8JiLQSZr_cMhmEfrW5A.JuK22S4TRBtiTlfXoL4UP7U
How to apply
Please send your current CV and a covering letter explaining how you meet the essential requirements to: https://activelutonhr.my.site.com/xcdrecruit__Site_ExternalPositionDetails?id=a1zPz00000Jomg1. Applications will only be accepted by this format. |
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| DBS | Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service. |
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| Disability confident employer | Active Luton embraces diversity and inclusion, and promotes equality of opportunity in employment and volunteering, and across all the services we provide.
As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.
We are committed to safeguarding and protecting the welfare of children and vulnerable adults, and require all colleagues and volunteers to share this commitment. Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service. |
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